Employment Opportunities

Customer Relations Associate

This is a part-time position with a maximum of 24 hours per week. Flexibility with schedule a must, including the ability to work nights and/or weekends. Reports to the Customer Relations Manager.

About the Visual Arts Center of New Jersey

The Visual Arts Center of New Jersey is dedicated to the vision of creating an inclusive and welcoming community where lives are transformed and enriched through the shared experience of art. This vision is fulfilled by the best in contemporary art exhibitions; a robust four-semester Studio School serving about 4,500 students per year; public programming that allows the public to interact with exhibiting artists; and in-community programs for seniors, at-risk youth and children, and adults with disabilities.

Responsibilities

Under the supervision of the Customer Relations Manager and the Director of the Studio School, the Customer Relations Associate provides excellent customer service for all Art Center constituents and contributes to the smooth running of all Art Center programs. The primary responsibilities are managing the reception desk, greeting the public, answering questions, and processing all Studio School registrations. This position answers and directs incoming phone calls and emails. During the current pandemic, the position helps to enforce Public Safety Policies, including monitoring that everyone wears a face mask and conducting temperature and/or wellness screenings. In addition, this position completes data entry and administrative tasks which include using Google Apps, Microsoft Office, and the Lumens registration database. The ability to interact with diverse constituencies in a pleasant and supportive manner is critical for success in this position. Work will primarily take place at the Art Center but may occasionally require remote work from home. Other duties as required.

Qualifications

The ideal candidate for this position will:

• enjoy working with the public, and ensure friendly and professional interactions;
• have excellent communication, interpersonal, and organizational skills;
• be able to multi-task and balance competing priorities with ease;
• work well as a member of a small and dedicated team;
• have solid computer proficiency including Microsoft Office (Outlook, Excel, Word), Google Apps, Slack, and experience with databases. Be able to do all required transactions for the operation of the Studio School, Museum, and Membership departments. Some of these programs will be specific to your role and training will be provided.
• possess at least two years of customer service experience, ideally in a museum or cultural setting, and have a solid understanding of customer service best practices.
• A knowledge of arts/culture audiences is a plus.

Pay rate: $12 per hour.

The Visual Arts Center is committed to diversity. We encourage applications from candidates who can contribute to fostering a broadly diverse educational environment. The Visual Arts Center of New Jersey is an EEO/AA employer, and we invite and encourage applications from BIPOC, veterans, and individuals with disabilities.

To apply, please email a cover letter, resume, and two references to jdougherty@artcenternj.org with the subject line “Customer Relations Associate Application”. Applications will be reviewed until the position is filled, and only qualified candidates will be contacted for an interview. No phone calls, please.