Grievance Policy

The Visual Arts Center of New Jersey is committed to ensuring that all public facilities and programs are accessible to all members of the public, in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA).

If you experience difficulty accessing our programs, services, or physical facilities, please contact us as follows:

Executive Director
Visual Arts Center of New Jersey
68 Elm Street, Summit, NJ 07901
Phone: 908-273-9121
Email: info@artcenternj.org

Grievance Filing Procedure:
If your concerns are not resolved informally, you may file a formal grievance. Formal grievances must be submitted in writing to the address or email listed above. Once a grievance is received, the Visual Arts Center will initiate the following process:

  • Acknowledgment
    • The Visual Arts Center will acknowledge receipt of the grievance within five (5) business days, notifying the individual that their concern is under review.
  • Review and Assignment
    • The grievance will be reviewed promptly by the Diversity, Equity, and Inclusion (DEI) Committee.
    • The Executive Director will notify the appropriate staff or department responsible for addressing the issue and ensure they understand their role in the resolution process.
  • Resolution Plan
    • Within ten (10) business days of receiving the grievance, the Executive Director will provide a written response to the aggrieved individual. This response will include:
    • The steps the Art Center will take to address the issue.
    • A timeline for resolving the concern.
  • Follow-Up
    • The Executive Director will ensure that the agreed-upon actions are implemented and maintain communication with the aggrieved individual throughout the resolution process, as necessary.
  • Board Review
    • All grievances, along with their resolutions, will be documented by the Governance Committee and reviewed at the next meeting of the Visual Arts Center Board to ensure accountability.

Feedback and Suggestions:
The Visual Arts Center values community input and welcomes suggestions on how we can enhance inclusivity, accessibility, and diversity within our programs and facilities. Please direct comments or suggestions to the Executive Director at info@artcenternj.org.

We are dedicated to maintaining an accessible and inclusive environment for all and appreciate your collaboration in helping us achieve this goal.

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